Overview
Uphold is a digital money platform for holding, converting, and transferring fiat currency and cryptocurrencies. This guide focuses on the Uphold login process — how to sign in on web or mobile, common login problems and fixes, account recovery options, and best security practices to protect access to your funds.
How to sign in (step-by-step)
Troubleshooting common login issues
- Forgot password: Use the “Forgot password” link to receive a reset email. If you don't receive it, check spam/junk folders.
- Incorrect email or password: Confirm there are no typos; try copy-pasting credentials into a plain-text editor to verify characters.
- Email not recognized: You may have used a different email — check other addresses you own.
- 2FA problems: If your authenticator app code isn't accepted, confirm your device clock is correct or use backup/recovery codes.
- Account locked: Multiple failed attempts may temporarily lock access — wait the cooldown and try password reset if needed.
Account recovery and resetting 2FA
If you lose access to your email or authenticator app, follow Uphold’s recovery process. Typical steps include identity verification (ID, selfie) and answering account questions. If you still have recovery codes, use them to regain access immediately. When contacting support, provide only requested verification details — never share passwords or full private keys with anyone.
Security best practices
- Enable two-factor authentication (2FA) with an authenticator app, not SMS if possible.
- Use a long, unique password and a reputable password manager.
- Keep recovery codes in a safe, offline place.
- Beware of phishing: never follow login links from untrusted emails — type the site address directly.
FAQ
Q: What if I don’t get the password reset email?
A: Check spam, allow a few minutes, confirm the email used, and try again. If still not received, contact support with proof of identity.
Q: Can Uphold disable my account?
A: Accounts can be restricted for compliance reasons; you’ll be guided through verification steps to restore access.